CONELO

Legal

Terms of Service

Effective Date: June 1, 2026

These Terms of Service ("Terms") are a binding agreement between you and Conelo, an unincorporated business operated by its founders, with formal entity formation pending, doing business as Conelo ("Conelo," "we," "us," or "our"). They govern your access to and use of the Conelo website at https://www.conelo.co, the Conelo platform, and any related services we provide (together, the "Service").

Please read these Terms carefully. They include an agreement to resolve disputes by binding arbitration and a class-action waiver (see Section 16). You may opt out of arbitration within 30 days as described in that section.

1. Acceptance of These Terms

By creating an account, by accessing the Service, or by using any feature of the Service, you agree to these Terms. If you do not agree, do not use the Service.

You represent that you are at least 18 years old and that you have the legal capacity to enter into this agreement. If you are using the Service on behalf of an employer or other organization, you represent that you have authority to bind that organization to these Terms, and "you" includes that organization.

We may update these Terms from time to time. When we make material changes, we will post the updated Terms here, update the Effective Date, and where appropriate notify you by email or in the product. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

2. Defined Terms

Capitalized terms used in these Terms have the meanings given below.

  • Conelo means Conelo and the Service it operates.
  • Buyer means a user who purchases an Engagement from an Expert through the Service.
  • Expert means a user who has been approved by Conelo to offer Engagements on the Service.
  • Engagement means a paid interaction between a Buyer and an Expert facilitated through the Service. Engagements take one of three forms:
    • Q&A, an asynchronous written exchange subject to the Expert's published response-time SLA.
    • Video Session, a scheduled live one-on-one session delivered through Google Meet.
    • Workshop, a scheduled small-group session delivered through Google Meet.
  • Held Funds means amounts paid by a Buyer at checkout that Conelo holds, through Stripe, pending verifiable delivery of the Engagement and the release triggers described in Section 6.
  • Effective Date has the meaning given above.
  • Content means anything you submit, post, upload, transmit, or display through the Service, including profile bios, application materials, headshots, images, messages, reviews, and other materials.

3. Accounts

To use most features you must create an account.

  • Accuracy. Provide accurate, current, and complete information. Keep it up to date.
  • One account per person. Do not create more than one account for yourself unless we expressly permit it.
  • No impersonation. Do not impersonate any person or organization, including by using a name, email address, or LinkedIn profile that is not yours.
  • Security. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us at support@conelo.co if you suspect any unauthorized access.

We may refuse, suspend, or terminate accounts in accordance with Section 17.

4. The Platform's Role

Conelo is a marketplace facilitator. We provide the technology and payment rails that let Buyers and Experts find one another, agree on an Engagement, exchange messages or meet by video, and settle payment.

Experts are independent contractors. Experts are not employees, agents, partners, or joint venturers of Conelo. Each Expert sets their own services, pricing, availability, response time, and Engagement content.

Conelo is not a party to the contract between a Buyer and an Expert for any Engagement. We do not provide the advice, work product, or services that Experts deliver, and we do not endorse or guarantee any Expert or any specific outcome. References to "verifying" delivery or to "reviewing" disputes describe operational procedures, not a substitute for legal, regulatory, or professional review.

5. How Engagements Work

A typical Engagement follows these steps:

  1. A Buyer browses Experts on the Service.
  2. The Buyer selects an Engagement format (Q&A, Video Session, or Workshop) at the Expert's listed price and purchases through Stripe checkout.
  3. Conelo charges the Buyer at checkout and holds the funds as Held Funds.
  4. The Expert performs the Engagement: responds to a Q&A thread, attends the scheduled Video Session, or delivers the scheduled Workshop.
  5. On verifiable delivery (see Section 6), Conelo releases the funds to the Expert's connected Stripe account, net of Conelo's platform fee.

The Expert and Buyer are responsible for the substance of the Engagement, including the accuracy, quality, completeness, and lawfulness of any information exchanged.

6. Payments, Platform Fee, and Held Funds

6.1 Charges and Currency

All prices are listed in U.S. dollars unless otherwise indicated. Buyers authorize Conelo, acting through Stripe, to charge the full price of the Engagement at checkout.

6.2 Platform Fee

Conelo retains a platform fee of 15 percent of the Engagement price. The fee is disclosed to Experts in their account and may be updated on a forward-looking basis with notice.

6.3 Held Funds and Release Triggers

Funds are held by Conelo through Stripe and released to the Expert only after the Engagement is verifiably delivered, as follows:

  • Q&A. Funds release after the Expert posts their second message in the Q&A thread (treated as confirmation that a substantive response and at least one follow-up have been delivered).
  • Video Session. Funds release 24 hours after the scheduled end of the session, provided no dispute has been opened.
  • Workshop. Funds release 24 hours after the scheduled end of the workshop, provided no dispute has been opened.

Conelo runs an hourly automated sweep that evaluates release conditions and queues eligible payouts.

6.4 Stripe Connect

Experts receive payouts through Stripe Connect. To receive payouts, an Expert must complete Stripe's onboarding, including identity verification and tax forms. Use of Stripe is subject to the Stripe Services Agreement and Stripe Connected Account Agreement, in addition to these Terms.

6.5 Taxes

Each Expert is responsible for determining, charging, collecting, reporting, and remitting any taxes owed in connection with their Engagements. Conelo, through Stripe, will file U.S. tax information returns (including Form 1099-K) where required by the Internal Revenue Service. Buyers and Experts are responsible for their own tax positions; nothing in these Terms is tax advice.

6.6 Disputes With Your Card Issuer

Initiating a chargeback or payment-network dispute does not relieve you of your obligations under these Terms. We may suspend your account while a chargeback is open and may decline to provide further service if a chargeback is resolved against you.

7. Cancellations and No-Shows

7.1 Q&A

Once an Expert has posted a response to a Q&A thread, the Engagement is non-cancellable. If the Expert fails to respond within their published SLA and you contact us at support@conelo.co, we will work with you on a remedy, which may include a full refund.

7.2 Video Sessions and Workshops

  • More than 24 hours before the scheduled start. The Buyer may cancel for a full refund.
  • Within 24 hours of the scheduled start. Cancellations are at Conelo's discretion. We may, but are not obligated to, offer a partial refund, a credit, or a reschedule.
  • Expert no-show. If the Expert fails to attend the scheduled Video Session or Workshop, the Buyer receives a full refund.

8. Refunds and Disputes

If a Buyer believes an Engagement was not delivered, was materially deficient, or violated these Terms, the Buyer may open a dispute by contacting support@conelo.co before the applicable Held Funds release.

When a dispute is opened, Conelo will:

  • Pause the release of any related Held Funds.
  • Request information from both parties.
  • Review the messages, recordings (where available), and other evidence visible to us.
  • Render a decision at our reasonable discretion.

The held-funds model is designed to keep us neutral and to give us leverage to make Buyers whole when warranted. Our decision in a dispute is final for purposes of the Service, but it does not replace any chargeback, statutory, or other legal rights you may have outside the Service.

9. Reviews

Buyers may post reviews about the Experts they have engaged.

  • Reviews must be honest, accurate, and based on a real Engagement.
  • We reserve the right to remove or edit reviews that are fraudulent, defamatory, harassing, off-topic, contain personal information about others, or otherwise violate our Acceptable Use Policy.
  • Fake reviews, undisclosed incentivized reviews, review trading, and review gating are prohibited and may violate the U.S. Federal Trade Commission's rule on consumer reviews and testimonials (16 C.F.R. Part 465, effective October 2024). Violations may result in account termination and may be reported to relevant authorities.

10. Acceptable Use

Your use of the Service is also subject to our Acceptable Use Policy at https://www.conelo.co/legal/acceptable-use, which is incorporated by reference into these Terms. A violation of the Acceptable Use Policy is a violation of these Terms.

11. Intellectual Property

11.1 Conelo's IP

Conelo and its licensors own all right, title, and interest in and to the Service, including the software, design, brand, look-and-feel, trademarks, logos, and documentation. Except for the limited rights expressly granted to you in these Terms, no rights are granted to you in any of the foregoing.

11.2 Your Content

You retain ownership of the Content you submit, post, or upload to the Service. You grant Conelo a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, format, adapt for display, distribute on the Service, and otherwise process your Content for the purpose of operating, providing, maintaining, securing, and improving the Service. The license lasts as long as we host the Content and for a reasonable period afterward for backup and archival.

You represent that you have all rights necessary to submit your Content and to grant the license above, and that your Content does not infringe any third party's rights or violate any law.

11.3 Feedback

If you send us suggestions, ideas, or feedback about the Service, we may use them without restriction or compensation.

11.4 DMCA and Copyright

If you believe Content on the Service infringes your copyright, send a notice to support@conelo.co that includes the information required by 17 U.S.C. § 512(c)(3). We will respond in accordance with the Digital Millennium Copyright Act, including by removing infringing material and terminating repeat infringers.

12. Advice Disclaimer

The Service exists to help Buyers learn from Experts. Engagements are informational in nature.

Engagements are not a substitute for, and do not constitute, legal advice, medical or health advice, accounting or tax advice, securities or investment advice, immigration advice, or any other regulated professional advice. No attorney-client, doctor-patient, fiduciary, or similar relationship is created by use of the Service.

You should consult a duly licensed professional in your jurisdiction for advice on regulated matters. Experts who hold professional licenses do so independently of Conelo and are responsible for their own compliance with the rules governing their profession.

13. Third-Party Services

The Service relies on third-party services, including LinkedIn (authentication), Stripe (payments and payouts), Google Meet (video sessions and workshops), and Resend (transactional email). Your use of those services is subject to their own terms and privacy policies. Conelo is not responsible for the availability, accuracy, or content of any third-party service.

14. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONELO AND ITS LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

CONELO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF HARMFUL COMPONENTS. CONELO DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY EXPERT'S ADVICE OR ANY OTHER CONTENT.

Some jurisdictions do not allow the disclaimer of certain warranties. In those jurisdictions some of the disclaimers above may not apply to you.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CONELO, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF CONELO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CONELO'S AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS AND THE SERVICE WILL NOT EXCEED THE GREATER OF (A) USD $500 OR (B) THE AMOUNT YOU PAID TO CONELO FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this Section 15 apply regardless of the form of action and even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the limitations above may not apply to you.

16. Arbitration and Class-Action Waiver

16.1 Binding Arbitration

You and Conelo agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration, except as provided below. Arbitration will be administered by the American Arbitration Association's Commercial Arbitration Rules (for example, the American Arbitration Association's Commercial Arbitration Rules), and seated in Wilmington, Delaware. The arbitrator will have authority to grant any remedy a court could grant on an individual basis. Judgment on the award may be entered in any court of competent jurisdiction.

16.2 Class-Action Waiver

YOU AND CONELO AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MULTIPLE PARTIES OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

16.3 Exceptions

Either party may bring an individual action in small-claims court for Disputes within that court's jurisdiction. Either party may seek injunctive or other equitable relief in court to protect intellectual property rights.

16.4 30-Day Opt-Out

You may opt out of the arbitration agreement and class-action waiver in this Section 16 by sending written notice to support@conelo.co within 30 days of first accepting these Terms. The notice must include your name, the email associated with your account, and a clear statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

16.5 Survival

This Section 16 survives termination of these Terms and your account.

17. Suspension and Termination

You may terminate your account at any time by contacting support@conelo.co or using any in-product deletion option we provide.

We may suspend or terminate your access, in whole or in part, at our reasonable discretion, including for breach of these Terms or the Acceptable Use Policy, suspected fraud, legal or regulatory reasons, or risk to the Service or to other users. Where reasonable and where not contrary to our legal or risk obligations, we will honor Engagements that are already in flight.

Sections that by their nature should survive termination will survive, including Sections 2, 6, 8, 11, 12, 14, 15, 16, 17, 18, 19, and 20.

18. Governing Law

These Terms and any Dispute are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs Section 16.

19. Notices and Contact

Notices to Conelo must be sent to support@conelo.co or to Conelo, 1203 N. Washington Ave #1015, Durant, OK 74701. Notices to you will be sent to the email associated with your account or posted in the product.

20. General

  • Entire agreement. These Terms (together with the Privacy Policy and Acceptable Use Policy) are the entire agreement between you and Conelo regarding the Service and supersede any prior agreements.
  • Severability. If any provision is held unenforceable, the rest of these Terms remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
  • Assignment. You may not assign or transfer these Terms or any of your rights or obligations without our prior written consent. Conelo may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets.
  • Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Conelo.
  • Force majeure. Conelo is not liable for any delay or failure to perform caused by events beyond its reasonable control.
  • Headings. Headings are for convenience only and do not affect interpretation.